Returns

Returns

  • Exchanges / Refunds will be given up to 10 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. 
  • All returns must be unused, unworn and re-sellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. Ice Lab does not provide prepaid shipping labels. 
  • The item must be returned with its original packing.
  • Shipping fees are not refundable.
  • If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. 
  • There will be a 15% restocking fee for all refunds.  There is no restocking fee for items returned for store credit.
  • Once a return is approved, customers have 5 days to send back their purchase.  Returns postmarked after 5 days will be refused and sent back at the customers expense.
  • Please allow up to 5 business days after your exchange has been processed for your item(s) to ship (exclusions apply for items on back-order).
  • Ice Lab will provide prepaid return labels only in the event that we have made a mistake. Example: If ice lab were to send you the incorrect piece of jewelry.
  • Custom and solid gold items are not subject to return, due to the fact that each piece is made to order. 

All Mystery Box sales are final. We do not offer refunds, exchanges, replacements on mystery box orders.

All Made-to-Order Item (i.e.; moissanite, solid gold, custom piece items) sales are final. We do not offer refunds, exchanges, replacements.

Refused or Unclaimed Packages

Packages shipped within the United States that are sent back to us because they are either refused or unclaimed are subject to a 20% restocking fee. Shipping fees are non refundable and will be deducted from the merchandise refund.

International Refused Shipments

Customers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Ice Lab, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

FAQs

At Ice Lab, we stand behind the quality and craftsmanship of our jewelry. That's why we offer a lifetime warranty on all our pieces, ensuring your jewelry remains as beautiful and captivating as the day you received it. Our lifetime warranty covers any manufacturing defects in material and workmanship. Should you encounter any such issues, we will repair or replace your item free of charge.

We strive to ensure that you are completely satisfied with your purchase from Store Sea Of Stones. However, if for any reason you wish to return an item, we offer a hassle-free 30-day return policy from the date of delivery. The item must be returned in its original condition, unworn and with all original packaging and documentation. To initiate a return, please contact our customer service team who will guide you through the process and provide you with a return authorization number. Please note that custom-made or personalized items are final sale and not eligible for return unless there is a defect or error on our part. For more information, please visit our Returns & Exchanges section on our website.

At Ice Lab, we specialize in offering a diverse range of high-quality jewelry pieces that cater to various tastes and occasions. Our collection includes exquisite rings, earrings, necklaces, bracelets, and pendants. We take pride in our unique selection that features both contemporary designs and classic styles, each adorned with precious stones like diamonds, sapphires, emeralds, and more. Whether you're looking for a special gift, an addition to your collection, or a beautiful piece for a special occasion, you're sure to find something that captivates you in our carefully curated selection.