FAQs

What quality are the products?

All of our products are tested for functionality and durability to ensure the maximum use and leisure, offering you peace of mind. However in the unlikely circumstance that a product is faulty, please contact our Customer Care team who will endeavor to resolve the issue for you promptly.

Can I return an item for a refund?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I get in touch with Customer Care?

Info@shopicelab.com is the email address for our customer service department and we have live support chat, We are always welcome to assist you with any questions you might have.

Can I cancel my order?

Yes, you have 24 hours after placing your order to cancel it. you must cancel your order before it ships. All updates can be sent to Info@shopicelab.com

Are orders delivered on weekends?

Orders are not shipped or delivered on weekends or holidays.

Can I change the shipping address on my order?

Yes, you can change the shipping address and contact details on your order as long as the order has not yet been dispatched. Please contact our customer service team by emailing Info@shopicelab.com How can I track my order?

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be activated straight away.

If you have any question regarding your order, please don't hesitate to contact us:

Email: Info@shopicelab.com

Phone: +1 763-300-0095

Address:  6417 Penn Ave S ste 7 1318, Minneapolis Minnesota 55423, United States

FAQs

At Ice Lab, we stand behind the quality and craftsmanship of our jewelry. That's why we offer a lifetime warranty on all our pieces, ensuring your jewelry remains as beautiful and captivating as the day you received it. Our lifetime warranty covers any manufacturing defects in material and workmanship. Should you encounter any such issues, we will repair or replace your item free of charge.

We strive to ensure that you are completely satisfied with your purchase from Store Sea Of Stones. However, if for any reason you wish to return an item, we offer a hassle-free 30-day return policy from the date of delivery. The item must be returned in its original condition, unworn and with all original packaging and documentation. To initiate a return, please contact our customer service team who will guide you through the process and provide you with a return authorization number. Please note that custom-made or personalized items are final sale and not eligible for return unless there is a defect or error on our part. For more information, please visit our Returns & Exchanges section on our website.

At Ice Lab, we specialize in offering a diverse range of high-quality jewelry pieces that cater to various tastes and occasions. Our collection includes exquisite rings, earrings, necklaces, bracelets, and pendants. We take pride in our unique selection that features both contemporary designs and classic styles, each adorned with precious stones like diamonds, sapphires, emeralds, and more. Whether you're looking for a special gift, an addition to your collection, or a beautiful piece for a special occasion, you're sure to find something that captivates you in our carefully curated selection.