Frequently Asked Question

Are your products made of real gold and silver?

Yes, our collections are crafted with authenticity and quality in mind. Our Solid Gold section features 100% real gold items, available in both 10k and 14k options. Each gold piece comes with a certificate of authenticity. For our Sterling Silver collection, rest assured that each item is made from genuine sterling silver. Please note that our solid gold and sterling silver items are made to order, and delivery may take 3-7 business days.

What is your policy for solid gold and sterling silver items?

Our solid gold and sterling silver products are final sales, but we do offer a one-time exchange for a different length or width. This is subject to a 3-7 business day delivery time. Please contact us at info@shopicelab.com for more information or to initiate an exchange.

What is the price range for your solid gold and sterling silver jewelry?

Our solid gold jewelry starts at $99 and varies depending on the piece. You can explore our full range in the Solid Gold collection on our website. Similarly, our sterling silver items are priced competitively, ensuring quality and affordability.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, Discovery, and American Express. Additionally, we offer flexible payment options like Shop Pay, which allow for installment payments without interest.

How does shipping work for your products?

We offer free priority mail shipping for all orders within the United States. International orders are shipped free via USPS First Class International Mail. Expedited and overnight shipping options are also available for an additional charge.

How long will it take to receive my order?

Orders typically process in 1-2 business days. Shipping within the U.S. takes an average of 3-7 business days, while international shipping averages 14-21 business days. For solid gold and sterling silver items, please allow 3-7 business days for delivery.

How can I track my order?

Once your order is processed, we'll send you an email with tracking information. If you haven't received this email, please check your spam folder and verify that your email address was entered correctly.

What is your return/exchange policy?

For items outside our solid gold and sterling silver collections, we offer a 100% satisfaction guarantee. If you're not satisfied, you can return the product for a full refund, store credit, or exchange within 14 days, provided it's in its original condition.

Do you offer a warranty?

Yes, we offer a lifetime warranty covering fading, broken chains, broken clasps, and missing stones. If you encounter these issues, contact us with proof of purchase for a free replacement.

Need help placing an order?

For assistance, please contact our support team at support@shopicelab.com or visit our "Contact Us" page.

Interested in wholesale or being a store owner?

For wholesale inquiries or if you're a store owner interested in our products, please reach out to us at info@shopicelab.com or visit our "Contact Us" page for more information.