Frequently Asked Question

Are your products made of real gold and silver?

Yes, our collections are crafted with authenticity and quality in mind. Our Solid Gold section features 100% real gold items, available in both 10k and 14k options. Each gold piece comes with a certificate of authenticity. For our Sterling Silver collection, rest assured that each item is made from genuine sterling silver. Please note that our solid gold and sterling silver items are made to order, and delivery may take 3-7 business days.

What is your policy for solid gold and sterling silver items?

Our solid gold and sterling silver products are final sales, but we do offer a one-time exchange for a different length or width. This is subject to a 3-7 business day delivery time. Please contact us at info@shopicelab.com for more information or to initiate an exchange.

What is the price range for your solid gold and sterling silver jewelry?

Our solid gold jewelry starts at $99 and varies depending on the piece. You can explore our full range in the Solid Gold collection on our website. Similarly, our sterling silver items are priced competitively, ensuring quality and affordability.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, Discovery, and American Express. Additionally, we offer flexible payment options like Shop Pay, which allow for installment payments without interest.

How does shipping work for your products?

We offer free priority mail shipping for all orders within the United States. International orders are shipped free via USPS First Class International Mail. Expedited and overnight shipping options are also available for an additional charge.

How long will it take to receive my order?

Orders typically process in 1-2 business days. Shipping within the U.S. takes an average of 3-7 business days, while international shipping averages 14-21 business days. For solid gold and sterling silver items, please allow 3-7 business days for delivery.

How can I track my order?

Once your order is processed, we'll send you an email with tracking information. If you haven't received this email, please check your spam folder and verify that your email address was entered correctly.

What is your return/exchange policy?

For items outside our solid gold and sterling silver collections, we offer a 100% satisfaction guarantee. If you're not satisfied, you can return the product for a full refund, store credit, or exchange within 14 days, provided it's in its original condition.

Do you offer a warranty?

Yes, we offer a lifetime warranty covering fading, broken chains, broken clasps, and missing stones. If you encounter these issues, contact us with proof of purchase for a free replacement.

Need help placing an order?

For assistance, please contact our support team at support@shopicelab.com or visit our "Contact Us" page.

Interested in wholesale or being a store owner?

For wholesale inquiries or if you're a store owner interested in our products, please reach out to us at info@shopicelab.com or visit our "Contact Us" page for more information.

FAQs

At Ice Lab, we stand behind the quality and craftsmanship of our jewelry. That's why we offer a lifetime warranty on all our pieces, ensuring your jewelry remains as beautiful and captivating as the day you received it. Our lifetime warranty covers any manufacturing defects in material and workmanship. Should you encounter any such issues, we will repair or replace your item free of charge.

We strive to ensure that you are completely satisfied with your purchase from Store Sea Of Stones. However, if for any reason you wish to return an item, we offer a hassle-free 30-day return policy from the date of delivery. The item must be returned in its original condition, unworn and with all original packaging and documentation. To initiate a return, please contact our customer service team who will guide you through the process and provide you with a return authorization number. Please note that custom-made or personalized items are final sale and not eligible for return unless there is a defect or error on our part. For more information, please visit our Returns & Exchanges section on our website.

At Ice Lab, we specialize in offering a diverse range of high-quality jewelry pieces that cater to various tastes and occasions. Our collection includes exquisite rings, earrings, necklaces, bracelets, and pendants. We take pride in our unique selection that features both contemporary designs and classic styles, each adorned with precious stones like diamonds, sapphires, emeralds, and more. Whether you're looking for a special gift, an addition to your collection, or a beautiful piece for a special occasion, you're sure to find something that captivates you in our carefully curated selection.